It has been almost thirty years that we have started seeing the Contact Management Systems and Personal Information Managers. With their capabilities to systematize the phone numbers, addresses and names in your business contacts, the systems were a huge hit among the users. We also see GoldMine and ACT that help in managing contacts.
Now, in case of CRM systems, we see the latest in the series, the CRM 3.0. The product developed on .NET platform has functionalities for customer service and sales. In addition to this, Microsoft has now added up marketing capabilities to it. The updated version is designed to harness the benefits of various web services.
According to Microsoft help & support center, with Microsoft CRM, you would find a unit called contact. This idea comes from Microsoft Outlook and the new CRM version can help you in adding up the contacts to it from the contact lists in Outlook. With Microsoft CRM, the employees can connect with one another.
Companies give utmost priority to client database. Now with CRM 3.0, you get a central repository that contains all the details pertaining to your customers. It does not require you to create workflow rules, automate the system or link to a website to make the most out of the system. Even the basic tools in CRM 3.0 would enable your stay ahead of your competitors. This is keeping aside the powerful tools incorporated in them.
How about a system that would help you to stack in all the information you require. CRM 3.0 is one of such kind. With the system, you can add up your personnel directory, your Rolodex, and your Yellow pages. In addition to this, add the details of your competitors, employees and vendors.
With Microsoft CRM, you can find information that could manage your business better and take decisions that could help your business grow. With the system, you can maintain records of your sales, market your products, and find out the results of your promotional works, find out and verify customer queries, and track them.
The latest version of CRM could be a boon to your business. With all the records and information pertaining to your business incorporated in a system, you can ensure that your business runs smooth and stays well ahead of your opponents. For additional information on the system, you may get in touch with Microsoft help & support center.